Prime Services

To ensure quality customer service to both loan officers and their clients, Mason-McDuffie Mortgage relies on the Prime Services Group to provide one-stop solutions. The 18-member group serves as both the concierge desk and the help desk for technology as well as providing corporate training. The team also works with loan officers to develop customized marketing programs including management of social media.Once the program is established, the Prime Services Group can execute it seamlessly for loan officers.

The firm offers paperless loan processing and closing, a service that expedites the entire mortgage process. Chief Information Officer Jason C. Frazier leads the group and brings to the company a rich background in technology that has allowed the team to utilize cutting-edge technological solutions.

Prime Services Group - One Team, One Goal

We are doing a lot of great things for our Loan Officers here at Mason-McDuffie Mortgage. Prime Services is the merging of our Technology, Social Media, Marketing, and Training teams. Under one umbrella, we have created a full service Loan Officer support team that we truly feel is unique and second to none in our industry. Below, are a few bullet points that outline what Prime Services does for our Loan officers.

Marketing Concierge Platform

• We do all your marketing for you at ZERO cost to the Loan Officer
• Company provided CRM system that is fully integrated into our LOS
• We will build the Social Media channels of every Loan Officer and push all content for them on a daily basis
• Professionally designed websites that is fully integrated into our CRM

Agent Xperience [learn more]

• Help your realtor partners with their Social Media channels and content
• Help your realtor partners with their marketing
• Provide Technology “Advice and Counsel” to help them with various technology issues

Quick Response Time

• Our Service Level Agreement (SLA) is to respond to any question within 20 minutes. Right now our average response time is 7 minutes.

One Email Address, One Number

• You have a one stop contact for all your Technology, Social Media, Marketing, and Training needs Even if you question falls outside of that scope, we will still find an answer to your question.

These are just a few of the items that Prime Services does for our Loan Officers. Our mission statement is simple. We put every Loan Officer in the best possible position to succeed. We take great pride in our concierge approach and our One Team, One Goal attitude. For more information please go to careers or email kconlon@masonmac.com.